Call center business woman talking on headset. Caucasian female in customer service position talking on the phone.

How to Record Phone Calls

If you’re running your business off of your phones, you need records in order to ensure that your employees are providing good service to customers or to simply keep track of your customers. If you want to review sales calls and make notes, there are many different ways you can record phone calls for playback in the future.

Here are just some of the ways you can record phone calls for your business*:

CCTV Security camera Auto teller machine (ATM) area background.

Visible vs. Hidden Security Cameras

Surveillance is fast becoming a fact of life for most businesses and many individuals. One of the most complex and easily misunderstood issues involves the choice necessary between hidden cameras and visible security cameras. Which is better? Does either type of camera suffer from any consequences? How difficult are the two systems to manage? What about expense?

Security cameras in front of house

Should Your Office Have Surveillance Cameras?

It is not possible to monitor everything going on around your business at any given time. Therefore, to ensure overall safety and security of your business, a video surveillance system may be your best bet. According to a survey by the American Management Association, 48 percent of employers use cameras and video surveillance in the workplace. But is it advisable or legal to install surveillance cameras in your office?