If you’re running your business off of your phones, you need records in order to ensure that your employees are providing good service to customers or to simply keep track of your customers. If you want to review sales calls and make notes, there are many different ways you can record phone calls for playback in the future.
Here are just some of the ways you can record phone calls for your business*:
Record with induction coil microphones
Induction coil microphones can hook up to any landline phone. You don’t need to do anything invasive to the phone.
These microphones often come with suction cups, which lets you hook the microphone on the headset with ease. Simply stick the microphone anywhere on the headset and record.
You will need an external recording device, such as a tape recorder or computer.
Use an inline recording device
Plug an inline device into the telephone line, then plug the recorder’s outgoing line into the phone jack in your wall. Once this is done, plug the output cable from your inline device into a tape recorder or computer.
With an inline recording device, you will need to remember to turn it on and off according to each phone call. If you forget to do this, you won’t be able to record the call.
Set up call tracking
There are many services online that will help record calls for your businesses. This is known as call tracking. You simply sign up for their service, connect your resources, and you can play back all calls coming in.
There are 2 caveats: These services often come coupled with a (pricey) monthly subscription. Also, the company gives you a number that will forward to your business number. Because of that, any print materials or web assets you have will need to reflect the new number given. This could take a lot of time and money.
Ask our team
TC Tech Systems has many different kinds of phones, both landline and VoIP, that offer what you want. We can also help set up phone recording for you, making sure that no future leads fall through the cracks.
Additionally, many of the services we use offer organizational tools that will let you tag and describe calls. Contact our team to see how we can help you set up your business phone needs fast.
Note: Before you record calls, ask for permission first. Recording calls without asking for permission could invite legal action against you.