Can a Business Record Phone Calls?

The practice of a business recording phone calls can be a tricky matter to navigate. While businesses are legally allowed to record their customers and their employees in all 50 states, consent is a major factor in whether a not a business can pursue this action. There are a multitude of laws and statutes that influence the practice of recording.

Call center business woman talking on headset. Caucasian female in customer service position talking on the phone.

How to Record Phone Calls

If you’re running your business off of your phones, you need records in order to ensure that your employees are providing good service to customers or to simply keep track of your customers. If you want to review sales calls and make notes, there are many different ways you can record phone calls for playback in the future.

Here are just some of the ways you can record phone calls for your business*: