As the top provider of business phones in Austin, we get lots of calls asking about what the best phone systems are for startups and small businesses in the area. And the truth is, while you might think you need a brand new landline phone service, new technology has recently given SMB’s the freedom to…
Do you own a business in Austin? If you’re like most business owners, you’re always looking for ways to improve your operations, enhance your communications, and grow your company. And, when it comes to choosing the systems and tools you’ll use internally, you’re as picky about the products you use as you are about the…
While it seems like the Coronavirus pandemic is coming to an end, it looks like the way we work may be changed forever. Many people are returning to the office, while just as many people have been alerted that their job will be permanently from home now. But, for business owners and employees alike, network…
VoIP phone systems help businesses regulate telecommunication costs while building efficiency and protection. What other ways can businesses benefit from this technology?
Employers, employees, and customers are depending on virtual, online communication now more than ever, and one has to wonder: how can businesses pivot quickly and thrive during the stay-at-home economy?
The Health Insurance Portability and Accountability Act mandates the protection of patients’ personal health information. HIPAA also concerns phone calls, and if you use a VoIP system for business communication, you may have questions about compliance.
The practice of a business recording phone calls can be a tricky matter to navigate. While businesses are legally allowed to record their customers and their employees in all 50 states, consent is a major factor in whether a not a business can pursue this action. There are a multitude of laws and statutes that influence the practice of recording.
A private branch exchange, or PBX, is a telephone communications system that can relay internal and incoming calls to different users on local lines while harnessing and minimizing external phone lines.
If you’re looking into business phone systems and the features they offer, on-the-go availability is probably one of your biggest concerns. It’s often difficult to accurately guess when and where you’ll be available to communicate. How do you make sure you’re never far from the next important call?
If you’re running your business off of your phones, you need records in order to ensure that your employees are providing good service to customers or to simply keep track of your customers. If you want to review sales calls and make notes, there are many different ways you can record phone calls for playback in the future.
Here are just some of the ways you can record phone calls for your business*: