The Health Insurance Portability and Accountability Act mandates the protection of patients’ personal health information. HIPAA also concerns phone calls, and if you use a VoIP system for business communication, you may have questions about compliance.
The practice of a business recording phone calls can be a tricky matter to navigate. While businesses are legally allowed to record their customers and their employees in all 50 states, consent is a major factor in whether a not a business can pursue this action. There are a multitude of laws and statutes that influence the practice of recording.
A private branch exchange, or PBX, is a telephone communications system that can relay internal and incoming calls to different users on local lines while harnessing and minimizing external phone lines.
If you’re looking into business phone systems and the features they offer, on-the-go availability is probably one of your biggest concerns. It’s often difficult to accurately guess when and where you’ll be available to communicate. How do you make sure you’re never far from the next important call?
If you’re running your business off of your phones, you need records in order to ensure that your employees are providing good service to customers or to simply keep track of your customers. If you want to review sales calls and make notes, there are many different ways you can record phone calls for playback in the future.
Here are just some of the ways you can record phone calls for your business*:
Even though the issue of privacy is a controversial topic these days, security cameras and telephone systems for small businesses can be an important necessity in keeping it financially secure and safe. Here are a few reasons for business owners to consider installing both a security camera system and a telephone system.
Does your office need a capable phone system without spending thousands on equipment and supplies? If so, a hosted PBX phone system is the solution. Designed to allow small and medium-sized businesses, or SMBs, to take advantage of advanced telephone technologies without having to invest in an entire system, PBX phone systems offer all the…
VoIP is very affordable. However, if your business is looking to pinch pennies when it comes to communication, then here are the essential questions you need to ask before making your investment.
While VoIP may seem like the best option for your business, don’t discount landlines just yet. Here are the pros and cons of both systems.